Bill Estimator & Customer Services

Use the LESCO Bill Estimator below to estimate your electricity bill quickly and accurately.

1. Call the LESCO helpline at 0800-00118 for billing issues, outages, and service inquiries.
2. Email your queries at the official website http://www.lesco.gov.pk/E-Billing/Registration.asp; you will be replied within 24 hours
3. Visit your area LESCO customer service for immediate solutions to your issues.

CUSTOMER AWARENESS

LESCO also informs it customers about the latest following billing procedure.

LESCO customers can get tax deduction certificate by providing their customer ID number in the following link:

1. Do not use bare wires or conductors for electricity extensions.
2. Use automatic voltage regulators with a delayed start for LCDs and refrigerators.
3. Use high-quality switches and plugins.
4. Use good quality Miniature Circuit Braker for Air Conditioner.
5. Don’t use electricity cables for hanging clothes.
6. Do not touch metallic parts of pedestal fan, electric motor pumps, and washing machines without removing electric connections.
7. At each stage use proper size fuses.

CONSERVATION OF ELECTRICITY

The LESCO consumers can conserve electricity by adopting the following measures:

1. Switch off unwanted lights, machinery, and other electrical appliances.
2. Use proper-size capacitors for fans and electric motors etc.
3. Use mercury and fluorescent lamps instead of conventional electric lamps.

IMPROVEMENT PLAN FOR LESCO CUSTOMER SERVICES

a)           To upload the customer Services manual on LESCO official Website.

b)          Establishment of Complaint centers that are easily accessible to customers.

c)           LESCO is providing the following SMS services free to its customers:

 i. Meter reading and meter reading date

ii. Bill amount & due date

iii. Load shedding schedule

iv. Shutdown schedule

v. Payment confirmation

d)          To ensure that bills are delivered in time to customers and also to ensure that the bills are available on LESCO official website.

e)          For stable supply and to address for complaints of damaged transformers, every Circle/Division has been equipped with sufficient nos. of transformers trolleys to replace the damaged transformers immediately.

f)           For satisfaction of costumers and accurate billing LESCO has planned for printing of meter pictures on electricity bills. For this meter reading through mobile system has been introduced and its roll out has been completed.

g)           To Educate the Public about procedures:

(i) For the issuance of the new connection

(ii) For re-connection

(iii) Correction of Bills

(iv) Safety Guide

(v) Installment of Bill

(vi) Whom to Contact & How to Contact

(vii) Changes in Tariff and application of Tariff& Tariff Guides

h)          To adopt advance measures to facilitate customers in depositing of monthly bills.

i)            Establishment of Complaint centers that are easily accessible to customers.

PMDU E-KATCHERI

LESCO Taking Another Step Forward in Serving Its Electricity Customers

As per directives by the Prime Minister of Pakistan and the Ministry of Energy, the LESCO administration has decided to hold an electronic court (E-Kacheri) every month at the Chief Executive and Manager Operations levels. Through this initiative, consumers will be able to easily communicate their electricity-related issues to the relevant authorities from the comfort of their homes or offices, eliminating the need to visit offices in person for complaint resolution.

For this facilitation, LESCO have planned to utilize social media and have created official contact pages for LESCO officials on Facebook. These pages will host the electronic court sessions on a regular monthly basis.

It is requested to our esteemed customers to visit regularly the Facebook page of the relevant officer according to their area to stay updated on the latest policies and initiatives for addressing public grievances.

LESCO warmly welcome the active participation of its customers in the electronic court sessions.

Pages links of Face Book of LESCO officers dealing with customers E-KATCHERI

Sr.No.	Office Name	Facebook Page	Facebook Page Link	Target Audience
1	CEO LESCO	LESCO PMDU	https://www.facebook.com/lescoccc/	All the electricity consumers of LESCO, residing in civil districts of Lahore, Kasur, Okara, Sheikhupura and Nankana in Punjab.
2	Manager (Op) Northern Circle	Northern Circle Lesco Page	https://www.facebook.com/profile.php?id=100070861681465	Electricity consumers of Data Darbar, Badami Bagh, Ravi Road, Kot Abdul Malik, Ferozewala and Gulshan-e-Ravi Divisions of LESCO.
3	Manager (Op) Central Circle	Central Circle Lesco	https://www.facebook.com/112519990442175/	Electricity consumers of Allama Iqbal Town, Shah Pur, Johar Town, Saman Abad, Raiwind, Township, Civil Lines Divisions of LESCO.
4	Manager (Op) Eastern Circle	Lesco Eastern Circle	https://www.facebook.com/profile.php?id=100079515671512	Electricity consumers of Baghbanpura. Mughalpura, Shalamar, Mcleod Road Divisions of LESCO.
5	Manager (Op) Okara Circle	LESCO OKARA Circle	https://www.facebook.com/LESCO-OKARA -Circle-106970677684241	Electricity consumers of Okara, Renala, Hujra, Deepalpur Divisions of LESCO.
6	Manager (Op) Southern Circle	SOUTH Circle LESCO	https://www.facebook.com/southcircle.lesco.7	Electricity consumers of Cantt/Saddar., Defence, Gulberg, Kot Lakhpat Divisions of LESCO.
7	Manager (Op) Sheikhupura Circle	Sheikhupura Circle Lesco	https://www.facebook.com/Sheikhupura-Circle-LESCO-107227437663072/	Electricity consumers of Sheikhupura City, Sheikhupura Rural, Farooqabad, Muridke Divisions of LESCO.
8	Manager (Op) Kasur Circle	Lesco Circle Kasur	https://www.facebook.com/profile.php?id=100081289908283	Electricity consumers of Kasur City, Kasur Rural, Chunian, Phool Nagar, Kot Radha Kishan (KRK) Divisions of LESCO.
9	Manager (Op) Nankana Circle	Lesco Nankana circle	https://web.facebook.com/Lesco-Nankana -circle-102051961518924/	Electricity consumers of Nankana, Bucheki, Mananwala, Shahkot Divisions of LESCO.